The agent-native customer support reader
Connect any AI agent to your customer support. Sync your Gorgias tickets — full message threads and all — into your organization's Brain, then search them in natural language: 'what are customers complaining about?', 'what themes are we seeing this week?', 'find tickets about shipping delays'. Incremental polling keeps the picture current without re-reading the whole backlog.
How it works
From a connected support inbox to searchable tickets in four steps.
Sign up and get an API key
Create a free account at gentic.co, generate an API key from your dashboard, and use it as a Bearer token to authenticate your agent.
Connect Gorgias in your dashboard
Enter your Gorgias domain, account email, and API key once in the Gentic dashboard (Integrations → Gorgias). The API key is encrypted at rest, and the Support server reads the connection automatically — your agent never has to handle the credential.
Add the MCP server to your agent
Drop https://mcp.gentic.co/support into Claude Code, Claude Web, OpenClaw, Claude Cowork, ChatGPT, n8n, or any MCP-compatible client. Pass your Gentic API key as a Bearer token — or connect via OAuth on clients that support it.
Sync, then ask anything
Run gorgias_sync_tickets to pull your tickets into your Brain — incrementally, so scheduled runs only fetch what changed. Then ask your agent in plain language what customers are saying, and it searches the synced tickets semantically.
Available tools
2 tools your AI agent can call through the Model Context Protocol.
gorgias_sync_tickets
Sync support tickets from Gorgias into this organization's Brain (the per-org `support_tickets` table).
search_support_tickets
Search this organization's support tickets by natural language — the right tool for 'what are customers complaining about regarding <product>?', 'what themes are we seeing this week?', 'find tickets about shipping delays'.
Connect in seconds
Sign up, connect Gorgias in your dashboard, grab your API key, and add the MCP server to your agent. Works with Claude Code, Claude Web, OpenClaw, Claude Cowork, ChatGPT, n8n, and any MCP client.
claude mcp add gentic-support \
--transport http \
https://mcp.gentic.co/support \
--header "Authorization: Bearer YOUR_API_KEY"You can also connect via OAuth — just add gentic-support as a connector in Claude or ChatGPT settings. No API key needed; authentication is handled automatically.
Install the Gentic agent skill to teach your agent the optimal workflow so it gets the best results automatically.
npx skills add gentic-co/agent-skillsWorks with Claude Code, Cursor, Copilot, and 40+ other agents.
Pay per synced ticket, not per seat
Syncing tickets is a flat 1¢ each; searching your synced tickets is free. No monthly platform fee.
| Tool | Cost |
|---|---|
| gorgias_sync_tickets | 1¢ / result |
| search_support_tickets | Free |
Pricing is pulled live from the Gentic MCP manifest so it always matches what you'll actually be charged.
Why agent-native support?
Help-desk dashboards were built for an agent triaging one ticket at a time. This one was built for an AI agent that needs to read across every ticket, spot themes, and act on them programmatically.
No UI to learn
Your AI agent is the interface. Ask what customers are complaining about in natural language — no filters to click, no exports, no dashboard tour.
Composable workflows
Tickets land in your Brain alongside your other data. Chain support search with product analytics, ad copy, or a weekly themes digest — and aggregate with query_data over the support_tickets table.
Portable
Works with any MCP-compatible client — Claude Web, Claude Code, OpenClaw, ChatGPT, n8n, and more. Switch clients without changing a thing.
Pay per use
No monthly seats or platform fees. Syncing is a flat 1¢ per ticket, and searching your synced tickets is free — you only pay when you pull new tickets in.