The agent-native customer support reader
Connect any AI agent to your customer support. Sync your Gorgias tickets — full message threads and all — and your Crisp live-chat history into your organization's Brain, then search them together in natural language: 'what are customers complaining about?', 'what themes are we seeing this week?', 'find tickets about shipping delays'. Add your Loop Returns data — every return and returned item, with its return reason — to ask 'which SKUs get returned most, and why?' and check it against what the same customers told support. Incremental syncs keep the picture current without re-reading the whole backlog.
How it works
From a connected support inbox and returns app to answers in four steps.
Sign up and get an API key
Create a free account at gentic.co, generate an API key from your dashboard, and use it as a Bearer token to authenticate your agent.
Connect Gorgias, Crisp or Loop Returns in your dashboard
Enter your Gorgias domain, account email, and API key once in the Gentic dashboard (Integrations → Gorgias). For Crisp, enter your Website ID and a website API token (identifier and key) under Integrations → Crisp. For Loop Returns, paste an API key under Integrations → Loop Returns — generate it in Loop Admin → Developer Tools and give it the Returns scope. Secrets are encrypted at rest, and the Support server reads the connections automatically — your agent never has to handle a credential.
Add the MCP server to your agent
Drop https://mcp.gentic.co/support into Claude Code, Claude Web, OpenClaw, Claude Cowork, ChatGPT, n8n, or any MCP-compatible client. Pass your Gentic API key as a Bearer token — or connect via OAuth on clients that support it.
Sync, then ask anything
Run gorgias_sync_tickets to pull your tickets, crisp_sync_conversations to import your chat history, and loop_returns_sync to pull your returns into your Brain. Then ask your agent in plain language what customers are saying and why they send things back, and it works across all three.
Available tools
7 tools your AI agent can call through the Model Context Protocol.
crisp_connection_status
Check whether this organization's Crisp live-chat workspace is connected and reachable, before importing chat history.
crisp_sync_conversations
Pull Crisp live-chat data into this organization's warehouse: imports historical Crisp chat conversations and transcripts into the support tickets table, so past chat history is searchable alongside tickets from other help desks.
gorgias_sync_status
Check the status of an async gorgias_sync_tickets chunk by its `job_id`.
gorgias_sync_tickets
Sync support tickets from Gorgias into this organization's Brain (the per-org `support_tickets` table) — ASYNC, one chunk per call.
loop_returns_connection_status
Check whether the calling organization has connected Loop Returns (loopreturns.com — the returns and exchanges app, not the subscriptions one).
loop_returns_sync
Sync returns from Loop Returns (loopreturns.com — the returns/exchanges app, not the subscriptions one) into this organization's warehouse — READ-ONLY, one BOUNDED chunk per call, using the org's connected integration (no API key or shop argument).
search_support_tickets
Search this organization's support tickets by natural language — the right tool for 'what are customers complaining about regarding <product>?', 'what themes are we seeing this week?', 'find tickets about shipping delays'.
Connect in seconds
Sign up, connect Gorgias, Crisp or Loop Returns in your dashboard, grab your API key, and add the MCP server to your agent. Works with Claude Code, Claude Web, OpenClaw, Claude Cowork, ChatGPT, n8n, and any MCP client.
claude mcp add gentic-support \
--transport http \
https://mcp.gentic.co/support \
--header "Authorization: Bearer YOUR_API_KEY"You can also connect via OAuth — just add gentic-support as a connector in Claude or ChatGPT settings. No API key needed; authentication is handled automatically.
Install the Gentic agent skill to teach your agent the optimal workflow so it gets the best results automatically.
npx skills add gentic-co/agent-skillsWorks with Claude Code, Cursor, Copilot, and 40+ other agents.
Pay per synced conversation, not per seat
Syncing a Gorgias ticket or importing a Crisp conversation is a flat 1¢ each; syncing Loop Returns data and searching what you've synced are free. No monthly platform fee.
| Tool | Cost |
|---|---|
| crisp_connection_status | Free |
| crisp_sync_conversations | 1¢ / result |
| gorgias_sync_status | Free |
| gorgias_sync_tickets | 1¢ / result |
| loop_returns_connection_status | Free |
| loop_returns_sync | Free |
| search_support_tickets | Free |
Pricing is pulled live from the Gentic MCP manifest so it always matches what you'll actually be charged.
Why agent-native support?
Help-desk dashboards were built for an agent triaging one ticket at a time. This one was built for an AI agent that needs to read across every ticket, spot themes, and act on them programmatically.
No UI to learn
Your AI agent is the interface. Ask what customers are complaining about in natural language — no filters to click, no exports, no dashboard tour.
Composable workflows
Tickets and returns land in your Brain alongside your other data. Join return reasons to the tickets the same customers opened or to their Shopify orders, chain support search with product analytics or a weekly themes digest, and aggregate with query_data.
Portable
Works with any MCP-compatible client — Claude Web, Claude Code, OpenClaw, ChatGPT, n8n, and more. Switch clients without changing a thing.
Pay per use
No monthly seats or platform fees. Syncing is a flat 1¢ per ticket or chat conversation, syncing Loop Returns data is free, and searching what you've synced is free — you only pay when you pull new conversations in.